Hello everyone!
This is my monthly report for the month of June. In the last month I
have finished all documentation updates to the Tor Browser Manual for
the upcoming 11.5 release. The new updates to the documentation include
information about the new Bridge-moji feature, HTTPS-only mode in Tor
Browser, Connection Assist and changes to the bridge UI. I wrote a post
on the forum [0] to recruit more volunteers for testing the Connection
Assist feature.
We have now moved our cdr.link/zammad instance (Telegram user support
channel) [1] and I worked on some migration related tasks [2]. Across
our support platforms, we received a number of reports of Tor being slow
(due to the ongoing DDoS issue), a good number of requests of unlisted
obfs4 bridges from users in regions with active Tor censorship and a few
bug reports for Tor Browser for Android.
That is all for the highlights from the last month, following are the
stats from our user support platforms:
## Frontdesk
Timeline : 01 June - 30 June 2022
Tickets:
new: 48
open: 13
resolved: 256
Breakdown of number of RT tickets received with respect to operating
system:
(Note: This includes tickets where the user mentioned the operating
system or it was evident from the issue they were running into and/or
enclosed screenshots.)
Windows - 13
macOS - 3
GNU/Linux - 2
Android - 10
Breakdown of most frequent tickets (at least 3 RT tickets):
1. 109 RT Tickets - How to use Tor Bridges in Russia. [3]
2. 59 RT Tickets - Private Bridge requests. This is not related to the
.ru censorship but requests from Tor users in China, Iran, etc. [4]
3. 4 RT Tickets - "Tor is very slow" (ongoing DDoS) [5]
4. 3 RT Tickets - Bug in rendering webpages (on Tor Browser for Android)
[6]
5. 3 RT Tickets - "Proxy Server refused connection" (Tor fails to
bootstrap) if link from other app are opened in TBA [7]
## Tor Forum
Most popular topics in the Support category (in terms of no. of views):
1. "Tor is much slower latterly than it used to be" [5]
2. "Choppy video playback with Tor Browser Flatpak (Tor Browser
Launcher)" [8]
3. "Tor Relay low traffic and keep disconnecting randomly" [9]
4. "Download the latest (Tor Browser) version via curl or wget" [10]
5. "Tor Relay disconnects automatically" [11]
Thanks,
-- Joydeep
[0]: Help us test the new Connection Assist in Tor Browser Alpha
[1]: Migrate to new cdr.link instance (#40083) · Issues · The Tor Project / Community / Support · GitLab
[2]: Take notes and collect metrics before the cdr.link migration (#40084) · Issues · The Tor Project / Community / Support · GitLab
[3]: Tor blocked in Russia: how to circumvent censorship
[4]: How to circumvent the Great Firewall and connect to Tor from China? | Tor Project | Support
[5]: Tor is much slower latterly than it used to be
[6]: Bug in rendering webpages (#40216) · Issues · The Tor Project / Applications / fenix · GitLab
[7]: Proxy Refused if link from other app opens Android TBB (#40536) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[8]: Choppy video playback with Tor Browser Flatpak
[9]: Tor relay low traffic and keep disconnecting randomly
[10]: Download the latest version via curl or wget
[11]: Tor relay disconnects automatically
···
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