[tor-project] Joydeep's Monthly Status Report for July 2022

Hello everyone!

These are my updates from the month of July. With the major Tor Browser
11.5 release, much of my work this month was concentrated around it. I
updated the documentation on the Tor Browser User Manual[1], Support
Portal[2] and various other documentation we maintain for user
support[3]. We got a number of user support requests, as is usual with a
major Tor Browser release with users reporting a couple of bugs[4][5].
These bugs are now fixed in the Tor Browser 11.5.1 release!

With Tor Browser 11.5, we also have Connection Assist[6] in the stable
browser and I have been working to gain feedback about the Circumvention
map[7] in order to improve this feature.

There has been a major uptick in requests for unlisted obfs4 bridges,
mostly from users in China and Turkmenistan[8]. On the Android front, we
got multiple reports of the bug in rendering webpages on Samsung S22
device (this is a device specific issue)[9].

That pretty much sums up the highlights from last month and following
are some quick stats and highlights from our official support channels.

## Frontdesk

Timeline : 01 July - 31 July 2022

Tickets:

new: 42
open: 20
resolved: 467

Breakdown of number of RT tickets received with respect to operating
system:

(Note: This includes tickets where the user mentioned the operating
system or it was evident from the issue they were running into and/or
enclosed screenshots.)

Windows - 22
macOS - 16
GNU/Linux - 3
Android- 18

Breakdown of most frequent tickets (at least 3 RT tickets):

1. 141 RT Tickets - How to use Tor Bridges in Russia.[10]

2. 101 RT Tickets - Private Bridge requests. This is not related to the
.ru censorship but requests from Tor users in China, Iran, etc.[11]

3. 6 RT Tickets - Bug in rendering webpages on Tor Browser for Android,
specific to the Samsung S22 device[9]

4. 4 RT Tickets - Tor Browser 11.5 incompatible with macOS 10.12[12]

5. 3 RT Tickets - Questions and feedback[13] about the new features in
Tor Browser Desktop -- Bridge-moji[14] & Connection Assist.

## Tor Forum

Most popular topics in the Support category (in terms of no. of views):

1. "Too many connections (to a single relay) (DDoS 2022.07.02)".[15]

2. "Cannot open any site correctly with Tor (Browser)"[16]

3. "Do my Snowflakes work?"[17]

4. "Testing Invitation for Tor Browser with supported_groups patch
countermeasure in Snowflake to evade censorship observed in Russia"[18]

5. "The “Continue to HTTP site” button in HTTPS-only mode doesn’t
work"[19]

Thanks,

-- Joydeep

[1]: https://gitlab.torproject.org/tpo/web/manual/-/issues/119
[2]: https://gitlab.torproject.org/tpo/web/support/-/issues/298
[3]: Review and update all articles on Frontdesk (RT) and text modules on cdr.link wrt TB 11.5 release (#40073) · Issues · The Tor Project / Community / Support · GitLab
[4]: Bridge cards aren't displaying, and toggle themselves off (#41059) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[5]: "Continue to HTTP Site" button doesn't work on IP addresses (#41050) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[6]: connection-assist | Tor Project | Support
[7]: Circumvention map feedback (#40086) · Issues · The Tor Project / Community / Support · GitLab
[8]: https://gitlab.torproject.org/tpo/anti-censorship/censorship-analysis/-/issues/40029
[9]: Bug in rendering webpages (#40216) · Issues · The Tor Project / Applications / fenix · GitLab
[10]: Tor blocked in Russia: how to circumvent censorship
[11]: How to circumvent the Great Firewall and connect to Tor from China? | Tor Project | Support
[12]: Version of Tor Browser compatible with macOS 10.11 - #3 by championquizzer
[13]: User Feedback on bridge-moji (#41093) · Issues · The Tor Project / Applications / Tor Browser · GitLab
[14]: bridge-moji | Tor Project | Support
[15]: Too many connections (DDoS 2022.07.02)
[16]: Cannot open any site correctly with Tor
[17]: Do my snowflakes work?
[18]: Testing Invitation for Tor Browser with supported_groups patch countermeasure in Snowflake to evade censorship observed in Russia
[19]: The "Continue to HTTP site" button in HTTPS-only mode doesn't work

···

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