Tor Browser freezes and I can not use it

Support Tor Browser Desktop
1

When reporting a bug, please include as many of these as possible:

  • Operating System you are using
  • Tor Browser version
  • Tor Browser Security Level
  • Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed)
  • (optional) A screenshot of the problem
  • The Tor log

what is the issue.
I open the browser. I can hear the phone of my computer ramping up and the browser freeze. I can use other apps but tor is frozen. totally frozen.

(because it is frozen I can not tell you the security level and browser version. But I just downloaded it. that is all I can say)

Device name DESKTOP-HQ0EHPL
Processor Intel(R) Core™ i7-2600 CPU @ 3.40GHz 3.40 GHz
Installed RAM 16.0 GB
Device ID E955E849-C5AD-4DDE-BEE4-6BB1EFD78E8A
Product ID 00330-80000-00000-AA725
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
2

Download the browser from the official page:

Verify the signature:

Install the browser in a newly created directory.

Close any other Tor Browser instance you may have running, run the newly installed Tor Browser and update it (Menu → Help - About Tor Browser).

Report if any of these steps did not work, mentioning:

  • which step did not work and what happened
  • the operating system version
  • the name of the browser installer package you downloaded

If you’re using Windows (likely, judging from “Product ID”), the most probable cause is interference from other applications, usually (anti/)virus software).

3

Thank you. I will try. thanks again

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